I-5 Toyota

Jocelyn C. 

on The Silver Agency

10 months ago

The sticker on the car said it was time for service, to find out it was for a tire rotation, only! It took 2.5 hours to rotate the tires. Pretty frustrating all around. I saw the car just sitting there so I asked if I could leave before they washed it. 

Scott T. 

on The Silver Agency

11 months ago

Never have i ever had service that bad. Walked in to service, waited at least 7-10min. Before anyone said anything. She came in, looked at me, said "can i help you"? I said "i need and oil change". Do you have an appt.? I said no, do i need one? She said no and then proceeded to finish what she was doing. She just seemed kinda rude , like oh crap , another customer. Not very personable. I saw my car was ready, waited again at the desk for what seemed like another 5-10 before being helped by her, and again got the same don't ... read more

David R. 

on The Silver Agency

11 months ago

From appt setup to drive away the experience was highly variable. The online booking was horrible as it couldn't find me or any of my Toyotas, couldn't identify any service times available for over 3 months. The phone numbers I called all eventually answered by robot, indicated to leave a message and phone #. Total calls I made before giving up, 8 over 4 days. Lucked out and got a human after that. She was very understanding, pleasant, helpful; gave me a number to call for site customer relations and booked my needed 50k mil... read more

Thomas Skondin S. 

on The Silver Agency

11 months ago

Had to bring my truck back to repair the oil drain plug that was leaking and restall missing bolts on skid pan. They did OK and tried to do it quickly. 

David R. 

on The Silver Agency

11 months ago

I came in to have my emergency brake adjusted that took about an hour, I was told it should take a half hour. After driving the truck for about a half hour there was a chirp coming from the back of the truck, after hearing the chirp I pushed the emergency brake a little bit and the noise disappeared so obviously the work you did on my truck is causing the chirp. I called your dealership and left a message with my name and phone number which was never returned. I feel that there is something wrong with the work that was done.... read more

Jennifer M. 

on The Silver Agency

a year ago

2 things. Whenever I walk into the service area, none of the employees at the desks acknowledge your presence, so it's hard to get their attention and get help. Clicking on "use this link to notify the supervisor" doesn't make a difference. 2ndly, when I went to collect my car, I was told everything was fine. When I get home and look at the report, 2 things were labeled as "critical". Why weren't they fixed? Or even mentioned when I was called about my car being ready for pick up? Now I guess I have to make a whole additiona... read more

Justin V. 

on The Silver Agency

a year ago

The dealership added extras to our financing rushed thru the paper work so we over looked some stuff. Call so we could get it fixed they did not want to remove what I wanted they rather they wanted to discount the items instead of remove them. Even when I said I did not need the services and probly will never use the services 

Tracey S. 

on The Silver Agency

a year ago

2 hours and 20 minutes for scheduled appointment for a tire rotation is ridiculous. Also I was told I would need to make a separate appointment for a recall to update the computer for a break recall. Second time I have been told that no one was available to balance tires. All this is a 30 minute job. 

Paula M. 

on The Silver Agency

a year ago

Trying to get an appointment is ridiculous. Carfax was confusing. Virtually was also not helpful. Left my phone number ans never got a call. I had to stop in to get an appointment at the dealership. It took over 2 hours for a oil change. No car wash was offered. Questions unanswered.